Submit A Support Request
Use this form for update requests, technical issues, billing questions, or help implementing The Farmwork in your organization.
Tip: If you’re reporting a bug, include the URL where it happens and the steps you took before something broke. Even better if you can record a Loom to demonstrate the issue, we'd appreciate it greatly! This helps us serve you much faster.
Frequently Asked Questions
If you don’t see your question here, send us a ticket. We’re glad to help.
Who can use this support form?
This support hub is for current paying Farmwork customers. If you’re exploring Farmwork and have pre-sales questions, please use the contact options on our main website instead.
How quickly will I hear back?
We aim to respond to all new tickets within one business day (Monday–Friday, 9am–5pm CT). Complex issues may take longer to fully resolve, but we’ll keep you updated along the way.
What should I include in my ticket?
Please share a short description of what you need help with and related files if applicable. If experiencing problems, include any error messages or URLs involved. Screenshots are especially helpful. For billing questions, include the email on your Farmwork account.
Do you offer screenshare or call-based support?
Most issues are solved quickly over email. For more complex needs, our team may invite you to schedule a call or screenshare so we can serve you more personally.
Can I get strategic help, not just technical fixes?
Yes. Farmwork exists to help Christian businesses and ministries steward their businesses well. If you’re unsure how to set something up (workflows, follow-up, communication), submit a ticket and we’ll walk you through options.
SheepFeast Support
Serving Christian businesses and ministries who want their systems to reflect their values.
For emergencies affecting giving or communication outside normal hours, submit a ticket and mark it as Urgent. We will do our best to respond as quickly as possible.
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